What to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment with us will help to make this process more pleasant both for you and your pet.
Get Settled
We encourage our clients to arrive at least 10 minutes early in order to fill out our New Patient Form before their pet's first appointment. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our veterinary staff will sit down with you and review your pet's medical history was well as discuss any health issues they may be experiencing. This is your chance to ask any questions you may have and we will be sure to dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
Aptos-Creekside Pet Hospital is dedicated to serving the pets and people across Santa Cruz County, from Aptos, Capitola and Santa Cruz to Felton, Watsonville and Prunedale. Our goal is to guide our experienced and expertly trained staff to maximize our patient’s health.
Our team approach, utilizing our vets' combined experience, skill, and knowledge along with coordination of specialty services both in-hospital and referral, ensures quality patient care delivered in a timely fashion and to a level that is above client expectations.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
- What types of animals do you treat?
- Where can I purchase my pet's prescription and food?
- Can you help with my pet insurance?
- Do you offer nutritional consultations?
- What services do you offer for behavioral issues?
Pet Owner Resources
Here are some helpful links for your pet's health.